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Tenant Information

Tenant Information - Dorchester, Weymouth and Portland

Our Mission

At Coco Property, we’re here to make renting a smooth and enjoyable experience. As PRS registered agents, we ensure professional standards and transparent communication throughout your tenancy. 

We’ve compiled essential information to ensure your tenancy with CoCo Property Ltd. is smooth and stress-free. From reporting maintenance issues to understanding your responsibilities, you’ll find everything you need right here. 

Your comfort and peace of mind are our priorities. Explore the sections below for guidance on property maintenance, deposits, what to do if you lose your keys and more. We’re committed to providing a transparent and supportive tenancy experience and these resources are designed to help you settle in and enjoy your home.

CoCo Property Office

key tenant information

Report issues easily via phone or email.

  • Your deposit is securely held under a government-approved scheme. This includes:
    • Holding Deposit: One week’s rent to reserve a property. This may be withheld if a tenant withdraws, fails a Right-to-Rent check, provides false or misleading information, or does not sign the tenancy agreement within 15 calendar days (or other agreed deadline).
    • Security Deposit (Rent under £50,000 per year): Five weeks’ rent to cover damages or defaults during the tenancy.
    • Security Deposit (Rent of £50,000 or over per year): Six weeks’ rent to cover damages or defaults during the tenancy.

Convenient and hassle-free payment options. Rent must be paid on time, and any unpaid rent will accrue interest at 3% above the Bank of England Base Rate after 14 days in arrears.

Tenants are responsible for gas, electricity, water, waste water and council tax where applicable. Additional charges may apply for:

  • Lost Keys or Security Devices: Tenants must cover replacement costs, including locksmith fees if necessary. An additional charge of £15 per hour (inc. VAT) may apply if extra work is required.

  • Variation of Contract (Tenant’s Request): £50 (inc. VAT) per agreed variation to cover associated costs.

  • Change of Sharer (Tenant’s Request): £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.

  • Early Termination (Tenant’s Request): Tenants remain liable for rent and the landlord’s re-letting costs until a replacement tenancy begins.
  •  

Simple renewal process for continued peace of mind.

Clear guidance on end-of-tenancy procedures.

The landlord may consider a small pet at this property. If a pet is allowed, the rent will be subject to an increase – please speak to us to find out more.

Our Mission

At Coco Property, we’re here to make renting a smooth and enjoyable experience. As PRS registered agents, we ensure professional standards and transparent communication throughout your tenancy.

  • Maintenance & Repairs
    Report issues easily via phone or email.
  • Tenancy Renewals
    Simple renewal process for continued peace of mind.
  • Rent Payments
    Convenient and hassle-free payment options. Rent must be paid on time, and any unpaid rent will accrue interest at 3% above the Bank of England Base Rate after 14 days in arrears.
  • Client Money Protection & Redress Schemes
    Client Money Protection: www.propertymark.co.uk
    Independent Redress: www.tpos.co.uk
  • Pets Considered
    The landlord may consider a small pet at this property. If a pet is allowed, the rent will be subject to an increase - please speak to us to find out more.
  • Deposit Protection
    Your deposit is securely held under a government approved scheme. This includes:
  • Holding Deposit
     One week's rent to reserve a property. This may be withheld if a tenant withdraws, fails a Right-to-Rent check, provides false or misleading information, or does not sign the tenancy agreement within 15 calendar days (or other agreed deadline).
  • Security Deposit (Rent of £50,000 or over per year)
    Six weeks’ rent to cover damages or defaults during the tenancy.
  • Security Deposit (Rent under £50,000 per year)
    Five weeks’ rent to cover damages or defaults during the tenancy.
Coco Property Fortuneswell
  • Moving Out Support
    Clear guidance on end-of-tenancy procedures.
  • Utility & Other Costs
    Tenants are responsible for gas, electricity, water, waste water and council tax where applicable. Additional charges may apply for:
  • Lost Keys or Security Devices
    Tenants must cover replacement costs, including locksmith fees if necessary. An additional charge of £15 per hour (inc. VAT) may apply if extra work is required.
  • Variation of Contract (Tenant's Request)
    £50 (inc. VAT) per agreed variation to cover associated costs.
  • Change of Sharer (Tenant's Request)
    £50 (inc. VAT) per agreed variation to cover associated costs.
  • Early Termination (Tenant's Request)
    Tenants remain liable for rent and the landlord’s re-letting costs until a replacement tenancy begins.
Estate Agent Dorchester

Rent with confidence!

We make renting a property simple and stress-free. Whether you need help finding the perfect property or want full support with your rental process, our expert team is here every step of the way.

📞 Call us at 01305 824455
Contact an agent
Estate Agent Dorchester

Start renting with Confidence!

We make renting a property simple and stress-free. Whether you need help finding the perfect property or want full support with your rental process, our expert team is here to assist you, as a tenant, every step of the way. 

📞 Call us at 01305 824455

📧 enquiries@cocoproperty.co.uk

talk to a letting agent

At Coco Property Estate Agents, we’re committed to delivering a personalised and professional service for all your property needs. Serving the areas of Dorchester, Weymouth and Portland, we excel in localexpertise and a passion for helping clients achieve their property goals.

91, Fortuneswell,
Portland,
DT5 1LY
01305 824455

18a, High West Street,
Dorchester,
DT1 1UW
01305 237755

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