What Are Cookies?

We collect information about your use of our Site through cookies. Cookies are files stored on your device that help websites remember who you are and provide information relevant to your visit.

What Cookies Are Used on This Site?

We use several types of cookies on our Site:

• Essential cookies: Necessary for you to use our Site and services (e.g., logging into your account).
• Analytics cookies: Help us understand how users interact with our Site.
• User cookies: Remember your preferences to improve your experience.
• Social sharing cookies: Allow you to share content on social media platforms like Facebook or Twitter.
• Interest-based advertising cookies: Used to display relevant ads to you.

How Can I Reject or Opt Out of Receiving Cookies?

You can refuse to accept cookies by adjusting your browser settings. However, this may affect your ability to access some parts of our Site. For more information on managing cookies, visit allaboutcookies.org.

Third-Party Cookies

Some cookies are stored by third parties when you use our Site. These third parties may read cookies on your browser to serve content or advertisements. We do not control these cookies.

For more information on managing third-party cookies, visit the Internet Advertising Bureau.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide you with the properties and services you have requested.
• To send you service communications, including changes to property details or our terms and conditions.
• Direct marketing: If you consent, we may send promotional offers related to Coco Property’s services by email, SMS, or phone. You can opt-out at any time.
• To track your usage of our Site for a personalised experience and to improve our services.
• To provide and improve customer support.
• To respond to your enquiries, complaints, and disputes.
• To investigate, detect, and prevent fraud and comply with our legal obligations.

Legal Grounds for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and sharing your data with trusted business partners for similar products and services.
• Necessary for contract performance: To provide the services you requested and communicate changes to our terms and conditions.
• Legitimate business interests: To improve our services, respond to enquiries, and ensure the operation of our business.
• Compliance with legal obligations: For fraud detection and compliance purposes.

Who We Share Your Personal Data With

We may share your personal data with:

• Service providers: Including our partners who assist in providing services like property listings and customer support.
• Legal obligations: If required by law or to protect our business, customers, or others.

In some cases, we may transfer your personal data outside the EEA. We ensure it is protected against unauthorized access and processed securely.

How Long We Keep Your Personal Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights

You have the following rights regarding your personal data:

• Right to be informed: Clear information about how we use your personal data.
• Right of access: The right to request access to your personal data.
• Right to rectification: The right to correct any inaccurate or incomplete data.
• Right to erasure: The right to request deletion of your personal data (with some exceptions).
• Right to restrict processing: Block further use of your personal data in certain circumstances.
• Right to data portability: Request your personal data in a structured, machine-readable format.
• Right to object to processing: Object to processing for legitimate interests or direct marketing.
• Right to withdraw consent: Withdraw consent for processing if you have previously given it.

How to Contact Us

If you wish to exercise any of your rights or have concerns about how we process your personal data, please contact us through the contact details on our Site.

If you are not satisfied with our response, you can make a complaint to the Information Commissioner’s Office (ICO) at:

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113
• Website: ico.org.uk

 Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read their privacy statements as they govern the collection of personal data on those sites.

Changes to This Privacy Policy

This Privacy Policy was last updated on 28^th April 2025. We may update it from time to time, so please check periodically for changes.